Refund policy
2. RETURN POLICY — 30 DAYS
You have 30 calendar days from the delivery date to request a return of your purchase on www.lofficiel.store, no reason required.
To be eligible for a return, the item must be in the same condition you received it: unworn and unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, write to INFO@OFFICIEL.IT quoting your order number. Items sent back without a prior return request will not be accepted.
Return shipping costs
Italy and the European Union: returns are free. Once your request is accepted, we will send you a prepaid shipping label and instructions on how and where to ship the package.
Countries outside the EU (for example the United Kingdom, Switzerland, the United Arab Emirates and the rest of the world): return shipping costs are borne by the customer, who may use a carrier of their choice. Returns must be shipped to: L'Officiel 95 S.r.l., Via della Giustiniana 624, 00189 Rome, Italy. We recommend a tracked shipping method with signature on delivery for items worth more than EUR 75.00: if the return does not reach us and is not trackable, we may be unable to accept the claim. Any customs duties or charges relating to the return are non-refundable.
Right of withdrawal (European Union)
If the goods are delivered within the European Union, you have in any case the right to withdraw from the contract within 14 days of delivery, for any reason and without justification, under the Italian Consumer Code. Our 30-day return policy is in addition to your statutory rights and does not limit them.
Refunds
As soon as we have received and inspected your return, we will notify you of the outcome. If approved, the refund of the price paid for the returned products will be issued within 10 business days via the original payment method. If you exercise your statutory right of withdrawal within 14 days of delivery, we will also refund the standard delivery costs of your order. Your bank or card issuer may take a few additional days to make the refund visible; if you have not received anything 15 business days after approval, contact us at INFO@OFFICIEL.IT.
Damages and issues
Please inspect your order upon delivery and contact us immediately in case of defects, damage or a wrong item: we will replace, repair or refund at no cost to you. Products are covered by the 2-year legal guarantee of conformity under the Italian Consumer Code.
Exceptions / non-returnable items
The following cannot be returned (except in case of defects): custom-made or personalised items (e.g. with engravings, prints or embroidery), sealed items unsuitable for return for hygiene or health-protection reasons that have been opened after delivery, perishable goods and gift cards. If in doubt about a specific item, please contact us before proceeding.
Exchanges
The fastest way to get the item you want is to return the one you received and, once the return is accepted, make a separate new purchase.