Terms of service

General conditions of remote sales and use of the site

If you visit the site or purchase at www.loffiel.store and any branded web / mobile apps the officiel accept these contractual conditions of sale. We therefore recommend reading them carefully.

1. General contract elements

1.1 These General Terms and Conditions of Sale ("General Conditions" or "CG") govern the methods and conditions of sale of the products (hereinafter referred to as "products") by the officiel srl (hereinafter also called " Pupa "), with registered office in Italy, in Rome via laurentina n 185 and operational headquarters in Rome via della giustiniana n 624 p.iva it04797131002 tax code 04797131002, registered in the register of companies in Rome n 820142 as well as the conditions of use of the portal E-commerce www.lofficiel.store The products purchased on the site are sent directly by DHL Express, Via Lombardia 2 / a Peschiera Borromeo 200268 mi ("carrier"). These sales conditions only regulate the offer, forwarding and accepting orders of buying products on the portal among the users of the Officiel site.

1.2 The sale of the products is intended exclusively for consumers, as defined by the Consumer Code (Legislative Decree n.206 / 2005, "Consumer Code"), and for that meaning: "The natural person acting for foreign goals to the business, commercial, artisanal or professional activity eventually carried out "(hereinafter referred to as" customers "). The Officiel reserves the right not to follow up orders from different subjects from the "consumer".

1.3 The use of site is subject to customer registration to the reserved area of ​​the site. At the time of registration it will be required to provide its name, surname, e-mail address, as well as the choice of a username and password, which They will allow the customer access to the personal area. With registration, the customer guarantees that the personal data of which the inclusion is required for registration purposes, whose treatment is regulated by thePrivacy policyof the site, they are correct and truthful. The customer has the obligation to promptly provide data update in case of need and is also committed to supervising the username and password supplied and used for registration, declaring to be aware that the communication of such data of authentication to third parties and / or their use by third parties is not permitted and may lead to its responsibility for use of the Site in a manner not in accordance with these CGs.

1.4 The Officiel, will be able to modify, without prior notice, these General Conditions. These changes will have effective effect from the day of their publication on the Site. To the purchase orders submitted before the publication of the aforementioned changes the general conditions were applied at the time of the conclusion of the sales contract.

1.5 Article 8 of these General Conditions (relating to the right of withdrawal) will only be applied and exclusively if the Customer is qualifiable as a "consumer" pursuant to Article 3, paragraph 1, letter a) of the Consumer Code ("La Physical person acting for foreign objects to entrepreneurial, commercial, artisanal or professional activity eventually carried out ").

1.6 The officiel and the client explicitly agree to give valid electronic signature value for the conclusion of the sales contract, as regulated in the relevant clauses from these General Conditions, to the selection of check marks and pressure (click) of the "Complete key Order "On this site, at the end of the purchase by the customer. It remains stopped that these General Conditions, also published in a visible section and reachable from the site's homepage, also apply as a contract for the use of the site accepted by the mere concluding use of the same. The order form will be filed on the LOFFICEEL systems for the time necessary for the execution of the same and, in any case, in terms of the law. The user will automatically receive a copy of the order form at the e-mail address provided at the purchase phase or, in the event of failure to receive, may request it atCustomer Service The Officiel

2. Limitation of liability and license for use of the site

2.1 The site is provided by the officiel as it is and when it is available. The officiel does not give guarantees or expressed or implicit on the operations of this site and / or on the contents, materials, information or products included on the site. Furthermore, access to the site may also be occasionally suspended or temporarily limited to allow the Performing the necessary maintenance, repair or updating work with new services and products. The officiel will try to limit the frequency and duration of such suspensions and / or limitations.

2.2 Despite the magazine control of the site, the officiel does not guarantee that this site, its servers or e-mails sent are viruses or other potentially dangerous components for the user's PC and / or customer. By visiting this site, the customer accepts that its use is at your own risk. While periodically checking the content of web pages linked by the site or reached by the site, the officiel assumes no responsibility for the contents of the same.

2.3 The Officiel cannot be held responsible for any damage - of any type - deriving from the use of this site.

2.4 The Officiel grants limited access and personal use at this site and does not allow you to download it or modify it partially without express written consent. The license does not include any use of the contents of this site for commercial purposes, in particular it is not possible to use our product catalogs, descriptions and other materials. It is not possible to use information on this site for the benefit of other shopkeepers, it is not possible to use data mining, robots or software systems that allow the download and / or extraction of content from our pages. It is not possible to include our pages within Frames so that other trademarks can be connected to ours. The publication of the contents of this site is aimed solely to the purchase of the products published therein.

3. Prices, availability and availability and characteristics of the products

3.1 Unless otherwise indicated, the prices of published products must be understood to understand VAT. Product prices published from time to time on the site cancel and replace the previous ones and are subject to the actual availability of products.

3.2 Any special offers and promoted special conditions are valid until the validity date indicated on the site or exhaustion of inventories and, in any case, are subject to the actual availability of the related products.

3.3 The base price indicated on the site for each product, net of any discounts or promotions, corresponds to the official price list of Officiel in Italy.

4. Intellectual and industrial property

4.1 The site, as well as all trademarks and distinctive signs used by MICYS in relation to the sale of products, are protected by applicable intellectual and industrial property rights and is prohibited any type of reproduction, communication, distribution, publication, alteration or transformation, In any form and for any purpose they take place, the contents of the site, the brands and the distinctive signs used by the officiel (such as, by way of example, the works, images, photographs, drawings, videos, graphics , the colors, functionality and design of the site).

4.2 The officiel does not assume any responsibility for the trademarks and other distinctive signs that appear on the products marketed by it on the site, compared to which the customer does not acquire any right following the conclusion of the sales contract.

5. Confirmation of orders. Delivery of products, delays and risk loss risks

5.1 The Officiel sells and sends the products available on the site both within the Italian territory and internationally. The product purchased, together with its tax documentation, will be delivered by courier to the address specified by the customer at the time of sending the online purchase order. Delivery will take place in the times indicated in the appropriate shipping section And at the latest within 30 days of the conclusion of the contract, in accordance with what is sanctioned by art. 61 of the consumer code. Shipping costs, net of any promotional activities carried out on this service, are indicated on the site in the sectionshipmentsAnd they are still clearly indicated in the summary of the order shown to the customer before confirmation.

5.2 The officiel reserves the right to cancel any orders that do not consider reliable and reliable. They are not considered valid addresses for the purposes of delivery.

5.3 The Officiel will not be responsible for any delay or any non-fulfillment to the obligations provided for by these General Conditions if the delay or non-fulfillment derive from a fortuitous or from force majeure to it not attributable to it.

5.4 The parties agree that the customer will be able to place an order and perfect the purchase according to the following modes:
- consultation and verification of the characteristics of the product as described on the site and in the relative product sheet;
- Selection of the product (s) and the quantity you intend to buy;
- insertion of all products that are intended to purchase in the cart (button "Add to cart");
- Complete the appropriate order form;
- before proceeding to the transmission of the order form through the "Confirm the order" button, the customer is warned that the forwarding of the order implies the obligation to pay the price indicated; Furthermore, the customer is asked to view these general sales conditions including information on the right of withdrawal and of thePrivacy policyof the officiel; The customer is provided a summary of the main characteristics of the ordered product (s) and the total price of the goods including taxes and all additional shipping costs and any other cost; of payment and delivery methods;
- before transmitting the order the customer is notified of the possibility of carrying out any changes and / or integration of the data introduced and the order itself; And it will be possible to access the same dedicated section "My orders".
- With the transmission of the order form, the customer confirms to know and accept these general sales conditions including the General Conditions of Use of the Site and thePrivacy policy;
- in case of payment by paypal the payment of the price (in addition to the charges specified in the order form) takes place following the instructions and operations provided;
- forwarded the order The customer receives in the e-mail address indicated the receipt of the purchase order containing the General Conditions of Sale in PDF format containing the information on the right of withdrawal and all the information already contained in the summary of commercial conditions and particular contractuals displayed before proceeding with the purchase;
- Payment of the price (in addition to the charges specified in the order summary), following the instructions received.

5.5 Without prejudice to the term of thirty days from receipt of the order, the times established for the delivery of the goods must be considered indicative. There is no telephone warning to the customer by the carrier. In case of absence of the customer, a second step is expected or a telephone contact by the carrier to agree on a return within 24 hours. In the event of a negative outcome of the return, the carrier will try to contact the customer to define and eventually resolve the causes of failure to deliver. In the event of a negative result, the order will be deemed canceled for the impossibility of performing the delivery. Of the cancellation, Officiel will communicate to the customer by e-mail. The amount already paid by the customer will be returned.

5.6 If it is not able to deliver the ordered goods following the aforementioned unavailability, even temporary, of the customer, Officiel will promptly communicate to the customer by e-mail. The amount has already been paid by the customer will be reimbursed without undue delay.

5.7 The sales contract is concluded when the officiel receives the payment of the price of the products or news from the financial intermediary of the correct payment provision in their favor by the customer.

5.8 The officiel starts the execution of the sales contract to receive product prices, informing the customer at the time of shipping the products.

5.9 The customer is aware that the risk of loss or damage to the products, due to the cause not attributable to the officiel, is at his expense at the time of the delivery of the products in his hands, or in those of a third party designated. The risk of the loss or damage of the products is charged to the customer from the time of delivery of the products to the carrier, if the latter was chosen by the customer.

6. Payment methods

6.1 Orders are accepted by the PayPal platform, Shopify Payment, Bank Transfer, Cash on delivery

6.2 The payment of the price will be carried out by the customer in accordance with the instructions received from the aforementioned financial intermediary and contained in the order receipt. Customer payments cannot be granted to the customer. In the event that the payment is not successful, the officiel will not carry out the shipment of the products.

6.3 The Officiel will have the right to suspend the deliveries of the products in any case of non-fulfillment, even partial, by the customer with respect to the agreed payment terms, without being attributable to damage of any kind.

6.4 Tax documentation relating to ordered products will be issued by Officiel at the time of shipping the products themselves to the customer.

7. Guarantees and rendered

7.1 For the customer that the products are consumer are covered by the legal guarantee for the lack of conformity referred to in Articles 128 - 135 of the Consumer Code. Pursuant to Article 129 of the Consumer Code it is specified that:

"... consumer goods are assumed to comply with the contract if, where relevant, the following circumstances coexist:
a) are suitable for the use to which we usually need assets of the same type;
b) comply with the description made by the carrier and possess the quality of the good that the carrier presented to the consumer as a sample or model;
c) present the usual quality and performance of a good of the same type, which the consumer can reasonably expect, taking into account the nature of the good and, where appropriate, public statements on the specific characteristics of the goods made in this regard by the carrier, from producer or agent or representative, in particular in advertising or labeling; d) are also suitable for the particular use desired by the consumer and that he has been to himself to knowledge of the carrier at the time of the conclusion of the contract and that the carrier also accepted for conclusive facts.
3. There is no lack of conformity if, at the time of the conclusion of the contract, the consumer was aware of the defect could not ignore it with ordinary diligence or if the lack of conformity derives from instructions or materials provided by the consumer.
4. The carrier is not bound by the public statements referred to in paragraph 2, letter c), when, in via alternative, he shows that:
a) He was not aware of the declaration and could not know her with ordinary diligence;
b) the declaration was adequately corrected by the time of the conclusion of the contract in order to be known to the consumer;
c) the decision to purchase the consumption good was not influenced by the declaration.
5. The lack of conformity that derives from the imperfect installation of the consumption good is equated to the defect of conformity of the good when the installation is included in the sales contract and was carried out by the carrier or under the responsibility of him. This equiperation also applies if the product, designed to be installed by the consumer, both from this incorrectly installed due to a lack of installation instructions ".

7.2 Further conventional guarantees of the manufacturer are provided in the manner illustrated in the documentation present within the product packaging or indicated on the site.

7.3 The legal guarantee in favor of the consumer customer covers the defects of conformity, existing at the time of delivery of the product, which occurred within two years of the delivery of the product itself. The lack of conformity must be communicated, under penalty of decline, within two months of the date on which the customer discovered the defect. The action aimed at asserting defects is prescribed, in any case, within twenty-six months of delivery of the product. In the event of a lack of conformity, the customer has the right to restore, without expense, of the conformity of the product by repairing or replacement, or to an adequate reduction in the price or termination of the contract, according to the provisions of the art. 130 of the Consumer Code. Within two months from the discovery of the defect and in any case in the maximum period of twenty-six months from the receipt of the products, the customer must send a specific communication using the contact email available atLOFFICIEL.ROMA@HOTMAIL.COM And specifying that you want to exercise the right of legal guarantee, indicating the product concerned, the defect found and the reference to the order number. Received communication, the officiel will contact the customer to communicate the method of re-sending the product and all the necessary instructions. The officiel, or a business partner, will send its own carrier to collect the product without any additional expense for the customer. The product must be returned by the customer, possibly in the original packaging, complete in all its parts and the sales receipt issued by the officiel. Once the product has been controlled by the customer, the officiel will replace, repair and proceed to shipping the product itself, except for the provisions of art. 130 of the Consumer Code. If replacement or repair was impossible or in any case not convenient, the officiel will proceed with a refund of the item purchased in favor of the customer. If, following the intervention by the officiel, it is noted that the defect denounced does not integrate a lack of conformity pursuant to Articles 128 and following of the Consumer Code, the Customer will be charged for any costs of verification and restoration, as well as transport costs, if supported by the officiel

8. Withdrawal rights

8.1 Pursuant to the Consumer Code, the customer, as "consumer", has the right to withdraw from the purchase without any penalty and without specifying the reason. For the purposes of the valid exercise of the right of withdrawal, the consumer must comply with the following conditions and methods: - send communication via email to lofficial.roma@hotmail.com to be made within 14 working days from receipt of purchased products.

"B. Type withdrawal module
- Pursuant to Article 49, paragraph 1, Lett. h) -
(Complete and return this form only if you want to withdraw from the contract)
- Recipient [The name, geographical address and, if available, the telephone, fax number and e-mail addresses must be entered by the professional]:
- with the present I / us (*) we notify the withdrawal from my / our (*) sales contract of the following goods / services (*)
- ordered the (*) / received the (*)
- Consumer name (s)
- Consumer address (s)
- Consumer signature (I) (only if this form is notified in paper)
- Date (*) Delete useless word ";

- the return of the products subject to withdrawal must be carried out, by the customer's expense, by means of own choice, directly to the registered office of Officiel without undue delay and in any case within 14 days of the date on which it communicated To the carrier the decision to want to withdraw from the sales contract. The Officiel will not accept cash on delivery in any case;

- the withdrawal may also apply limited to the individual products subject to a single sales contract, without prejudice to that the Customer cannot exercise the withdrawal limited to a part of the individual product purchased;

- all products for which the customer has exercised the right of withdrawal must be integrated and in their original packaging, complete in all its parts including the packaging material, possibly affixed seals, as well as any accessory documentation, As order references, transport documents and anything else.

8.2 Once the integrity of the returned product has been verified, the officiel will reimburse the customer of the amount paid for the only products subject to withdrawal, within 14 days from the day in which it is informed of the customer's decision to withdraw from the contract. The refund will be carried out using the same payment means used by the customer for the initial transaction, unless the user has expressly agreed otherwise.

8.3 The right of withdrawal cannot be exercised in relation to the goods open after delivery that do not lend themselves to be returned for reasons related to hygiene and health protection, as well as to the supply of customized or clearly customized goods or that, By their nature, they cannot be returned or risk deteriorating or altering rapidly.

8.4 The right of withdrawal decides in the event of a defect of the substantial integrity of the returned good, and so for example in the event of:
i) lack of external packaging and / or original internal packaging;
ii) absence of integral product elements (accessories, cables, manuals, parts, etc.);
iii) damage to the product for causes other than its transport;
iv) abnormal state of conservation.

8.5 In the event of forfeiture of the right of withdrawal and in any case, if the Customer violates, in whole or in part, the provisions of withdrawal from these General Conditions, the sales contract based on these General Conditions will remain valid and effective and L 'Officiel will return the products unduly rendered to the customer, charging the relevant shipping costs.

9. Cancellation or modification of orders

9.1 The purchase order cannot be changed. It can be canceled in full if, at the time of the request for modification or cancellation, the shipment of the product is still being prepared and, in any case, if the amount has not yet been recessed; In this case no cost will be charged to the customer.

9.2 If at the time of the request for modification or cancellation of the purchase order the product is already entrusted to the carrier or, in any case, the amount was collected, the customer must exercise the right of withdrawal pursuant to and for the effects of the Previous Article 8 of these General Conditions.

10. Third party responsibilities

10.1 The Officiel is not responsible for the work of third parties which, as autonomous auxiliaries, intervene in the management or carrying out payment transactions and in any other operation connected to the execution of the contracts concluded via the Site.

11. Complaints

11.1. Any customer complaint must be sent via email to the addressINFO@OFFICIEL.ITwhich allows you to contact directly atCustomer careThe officiel dedicated to online orders. Alternatively it is also possible to use the telephone number 331 4414988.

12. Applicable law

12.1 The law applicable to the sale of the products and the use of this site is the Italian one, with the express exclusion of the discipline provided for by the 1980 Vienna Convention on the International Sale of Movable Goods.

13. Competent hole

13.1 The provisions contained in these CGs, as well as any dispute or controversy concerning them, will be regulated and interpreted in accordance with Italian legislation. For any dispute between the customer, pursuant to the Consumer Code, and the Officiel is competent the hole in whose circle the customer has its own residence or domicile, if located in the territory of the State. In all other cases the Court of Rome is exclusive competent

13.2 Pursuant to art. 14 of Regulation 524/2013 The user is informed that in the event of a dispute he can present a complaint by the EDR platform of the European Union reachable at the following link http://ec.europa.eu/consumers/odr/. The ODR platform constitutes an access point for users who wish to resolve in the extrajudicial settlement the disputes arising from sales contracts or online services.

13.3 According to Article 49 paragraph 1 Letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) The customer can use the Joint Conciliation Procedure. The procedure can be started if the consumer after presenting complaint to the company, within 45 days, has not received an answer or have received a response not considered satisfactory by him.

14. Treatment of personal data

14.1 The Officiel uses the personal data provided by the Customer to make the services necessary for the operation and use of the Site, in compliance with the legislation in force regarding the protection of personal data (EU 2016/679 regulation on the protection of personal data). For any information on how the officiel collects and deals with data, refer to Privacy policy of the site.

15. Final provisions

15.1 The forecasts referred to in the General Conditions are applicable within the limits of national legislation to protect consumers.

15.2 The mere tolerance or failure to dispute by the officiel of any customer breaches compared to the contents of the general conditions cannot be interpreted as a tacit acceptance of such defaults, nor as the will to derogate from what is agreed between the parties.

15.3 Any ineffectiveness and / or invalidity, total or partial, of one or more clauses of these General Conditions will not imply the disability of the others, which must be considered fully valid and effective between the parties.

15.4 For everything not expressly expected from the general conditions, there is referring to the laws in force at the time of conclusion of the individual sales contracts, as compatible.